YouTube Assistant
AI-Powered Support Demo
Demo only — Prepared by Symphony for discussion purposes. We believe the best demo is one you can play with, not just listen to. Help yourself — try it out. If something breaks, blame Google.
Chat — AI Agent
Simulates a human support agent. In a real contact center a person handles the call — here, a Google CX AI Agent does it.
Hints — Coaching AI
A separate Gemini AI listens in real-time and coaches the agent. In production, these hints appear on the human agent's screen.
KB — Knowledge Base
Live database of known issues, solutions, and alerts — updated by AI or humans. The coaching AI uses this KB to suggest fixes.